Frequently Asked Questions
Q: How do I know my donation will be spent wisely?
A: The Twelfth Step House of San Diego (DBA Heartland House) is proud of its budget and fiscal responsibility. Our IRS 1099 form, budget and expense charts, and most recent audit are all available for review.These documents show low overhead expenses and a clean audit. In addition, we have been given a Gold Rating from Guidestar, (the world’s largest rating agency of nonprofit organizations) based on its review of our organizational operations, finances, measurements, and results.
Q: How do I know my donation will be effective?
Our program has a robust evaluation. During their stay, Heartland House residents are tested to ensure they remain clean and sober. We track the number who complete their program, make progress toward goals related to their health, employment and family relations; and the average length of stay. We follow up with clients completing the program to track the percentage who remain clean and sober, attend 12-step meetings, have a sponsor, have no criminal activity, and are employed or are working on employment. We met or exceeded our targets in each of these areas. For more details, see our Infographic report.
Q: How do I know my identity and privacy will be protected?
Q: Who does Heartland House serve?
Q: How long is the program at Heartland House?
Q: How long is the waiting list for Heartland House?
Q: What will it be like when I start the program?
Residents are required to attend a minimum of five 12-step meetings each week, a combination of onsite and offsite. Details will be provided upon acceptance to the house. We provide transportation Monday through Friday to 12 Step mutual support meetings in the community. All scheduled meetings, classes and groups are mandatory unless excused by staff.
Q: How much does your program cost?
Our staff works individually with each applicant concerning fees and financial arrangements as part of the initial intake interview.
Q: What is expected of residents?
All residents attend a weekly house meeting. Residents elect an executive board as well as a resident peer council, which discusses any issues in the House and recommends possible resolutions to the staff. We encourage residents to get involved with the House, as helping others strengthens the recovery.
Q: How do I stay in touch with my family and friends?
Family and friends are encouraged to attend our Family Program, Saturdays from 1:00 PM – 2:30 PM, and may visit during designated times. We also host social events and holiday activities to help residents strengthen ties with their children, family members, and close friends.